The dispatch center provides support to car owners at any time of day: they will help with advice, call a tow truck* or special services, arrange legal assistance in case of an accident, deliver fuel, and solve other tasks.
Within the assistance service, information services are provided:
- Providing information about the location, addresses, and contacts of car repair shops, gas stations, tow trucks, taxis, police, hotels, hospitals, insurance companies, and other organizations.
- Help with navigation during a trip in unfamiliar areas.
- Tips in case of a breakdown: technical recommendations on proper vehicle operation (through an official representative of a service station), scheduling a service appointment for routine maintenance or repairs.
- Sending urgent messages from the client (by fax, SMS, or email).
- Searching for data on the internet.
Consultations in case of a traffic accident:
- Explaining the sequence of actions at the accident scene and legal support.
- Clarifying the standard procedure for contacting an insurance company.
- Preparing necessary documents.
- Contacts and addresses of emergency services.
- Medical consultations by phone.
Organizational support within the assistance service:
1. In case of a car breakdown:
- calling technical assistance (the technical assistance vehicle arrives at the breakdown site for free, but the costs of fuel, materials, and spare parts are borne by the car owner);
- installing a spare wheel (if the client has one);
- delivering fuel;
- charging the battery;
- towing the car off the roadway;
- defrosting door and trunk locks, emergency opening of the cabin (paid by the client);
- ordering a tow truck*.
2. In case of an accident:
- calling the police;
- calling rescuers and an ambulance;
- arrival of an emergency commissioner;
- ordering a tow truck;
- arranging inpatient treatment;
- involving other services at the client's request (their services are paid for by the client independently).
3. Assistance in case of a breakdown or accident during a trip (the service is organized for free, but the service itself is paid for by the client):
- selecting and booking a hotel room;
- calling a taxi.
Assistance support is available to all owners of Ravon cars at the dealerships of the AIS Group of Companies throughout the entire warranty period (36 months from the date of car purchase).
You can learn more about the terms of purchasing Ravon cars at the dealership network of the AIS Group of Companies on the website http://ravon-ais.com.ua or by calling the free AIS information line at 0800500205.
*Towing of the client's car is free only in cities where there is an AIS service station, if the car cannot drive on its own, is within the city limits, and is delivered to the nearest AIS station.
