During the study, responses from 75,500 owners of new cars in the United States were analyzed. Respondents had to answer 233 questions grouped into eight key categories concerning problems identified in the first 90 days after purchase. The data obtained formed the basis of a rating that shows the average number of defects per hundred cars of a particular brand.
According to the results, Genesis has 68 problems per hundred cars. The second place was taken by Kia, which had topped the list a year earlier — it has 72 malfunctions per 100 cars. The top three is closed by Hyundai with an indicator of 74 defects. In fourth and fifth positions are Porsche (79) and Ford (81).
The worst reliability indicators were found in Land Rover: 160 defects per hundred cars. Not far behind are Jaguar (148 breakdowns) and Volvo (122 malfunctions).
The company's report also states that the overall quality level of cars improved by 4% over the year. One of the leading specialists at J. D. Power, Dave Sargent, noted that most manufacturers clearly take into account customer wishes and strive to raise the quality of their products to the maximum level.
At the same time, as the company emphasizes, the main source of complaints from new car owners remains failures and errors in multimedia systems, as well as incorrect operation of electronic assistants.
