At the Ford branded service (at the "Winner" dealer) I had maintenance and body repair done. In terms of atmosphere and staff attitude, it rather resembles a housing maintenance office. There is no direct rudeness, but you get the feeling that you are doing them a favor, not they you — especially given their exorbitant prices. One of the managers fed me promises and "tomorrows" for several weeks instead of sending a couple of documents to the insurance company.
It's funny to recall how in the same showroom they sold you this car — then everyone was the epitome of politeness and care.